Refund policy

Returns & Exchanges Policy

At Riwayah, we strive to offer a seamless and enjoyable shopping experience as you explore our curated collection of Pakistani designer outfits. Since we operate exclusively online and ship directly from Pakistan, we kindly ask all customers to carefully review sizing information before placing an order.

Please note: We do not offer returns or exchanges for sizing issues or change of mind, as we do not have a physical store or warehouse in the UK to accommodate returned items.

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Return Eligibility (Limited Circumstances Only)

We only accept returns under the following conditions:

• The item received is defective, incorrect, or damaged.
• You must complete the Returns Form and notify our support team within 7 days of receiving your order.
• Returned items must be unused, in their original condition, with tags attached, and in original packaging.