Shipping policy

Pre-order shipping dates are estimates only and subject to change without notice. Delays of up to 2-3 weeks may occur. By placing a pre-order, you agree to the shipping terms and understand that refund requests will not be approved unless the delay exceeds 3 weeks.

Orders in mainland UK will be processed and shipped within 2-3 working days as standard delivery. Dispatch dates may vary by product, and orders are dispatched from Monday to Friday only. Next day delivery is not available for Ireland, Highlands, Channel Islands, and UK offshore islands.

International shipping is available to over 40 worldwide destinations. European orders are estimated to arrive within 2-6 working days, while all other international orders are estimated to arrive within 5-7 working days. All orders are dispatched from Monday to Friday only. If an order is delayed, contact support within 15 working days.

Purchases will be made in pounds Sterling (GBP) and exchange rates will be determined by the credit card provider or bank.

Orders outside of mainland UK may be subject to duties or taxes due to importing restrictions. The customer is responsible for paying any additional charges according to local legislation. Contact your local customs authority for more information.

You can track your delivery by logging into your account and checking the order history. A tracking link will be provided in your order confirmation email.

If you are not home for the first delivery attempt, the courier will leave a card and attempt 2 more deliveries on the next working days. If there are any other delivery problems, contact support within 7 working days.

In case of lost or damaged parcels, contact support within 7 working days for investigation. A full refund will be issued once the claim is accepted, but it may take up to 28 days.

If you want an order left in a safe location, contact us as soon as the order is placed. This is at your own risk, and the company will not be liable for any lost or damaged orders.

A working day is defined as Monday to Friday, excluding weekends and holidays.