ESRA - NYRA

Handcrafted Variations: Our items are meticulously hand-embroidered and embellished, making them delicate and subject to a 5%-10% variation possibility. When placing an order on our website, you acknowledge and accept the potential for slight variations from the images displayed. Rest assured, we strive to minimize such variations in our craftsmanship.

Color Discrepancies: Please note that the color of a product might differ slightly from what is showcased on our website. This can be attributed to variations in lighting during photography, digital display discrepancies on devices, and minor Photoshop adjustments made by our designers.

Handmade Nature: Due to the handmade nature of our products, occasional displacement of beading or sequences might occur. This is not considered a defect but rather a characteristic of handmade work. We cannot be held responsible for such variations or displacement.

Care Instructions: We strongly advise wearing these garments with care and recommend dry-cleaning all clothing items purchased from our website. Any damage caused by washing or using methods other than those advised is not covered under our responsibility.

This disclaimer seeks to inform customers about the uniqueness of your handmade products, setting clear expectations regarding possible variations and care instructions while addressing your store's liabilities.

Returns & Exchanges Policy

At Riwayah, we strive to offer a seamless and enjoyable shopping experience as you explore our curated collection of Pakistani designer outfits. As we operate exclusively online and ship directly from Pakistan, we kindly ask all customers to carefully review sizing information before placing an order.

Please note: We do not offer returns or exchanges for sizing issues or change of mind, as we do not have a physical store or warehouse in the UK to accommodate returned items.

Return Eligibility (Limited Circumstances Only)

We only accept returns under the following conditions:

• The item received is defective, incorrect, or damaged.
• You must complete the Returns Form and notify our support team within 7 days of receiving your order.
• Returned items must be unused, in their original condition, with tags attached, and in original packaging.